When this happens the formula component in the Smart Workpapers Add-in has disappeared from the Add-ins. One way of checking it is:

In Excel go to File>Options>Add-ins

Add-ins should contain both HowNow Smart Workpapers & HowNow Smart Workpapers Formulas for the workpapers to calculate correctly.

Smart%20Workpapers%20Intermittent%20Formulas.png


This problem is reported as occuring very infrequently. Here are two options for resolving this issue.

Option 1.

Logout of Smart Workpapers website, close excel & re-login to the Smart Workpapers website, open Excel.

Option 2.

Reinstall the Smart Workpapers Add-in from the home page of the Smart Workpapers website.